Want to complain about your neighbor’s Airbnb guests? Now you can. – The Boston Globe

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If you have a neighbor whose Airbnb guests are getting out of hand, the company wants to hear from you.

If you have a neighbor whose Airbnb guests are getting out of hand, the company wants to hear from you.

The popular short-term rental company introduced a new feature Tuesday that allows the neighbors of Airbnb hosts to file complaints with the company. Those lodging a grievance can choose from four categories: noise, party, or disturbance; common spaces (parking, trash, etc.); general concerns with neighbors hosting; or personal safety or criminal activity.

The new feature comes as many across the country, including in Massachusetts and across New England, try to tackle how to regulate the short-term rentals. (A 2015 Globe review found 15 percent of Boston Airbnb hosts posted multiple listings, highlighting concerns that the site is being used to run substantial businesses). And some condo associations in Boston abhor the practice so much, they are slapping Airbnb hosts with thousands of dollars in fines.

With the new feature on the company’s website, neighbors now have the option to tattle anonymously without getting landlords, condo associations, or the police involved.

“We’ll treat each case seriously and ensure that we give hosts and their neighbors the opportunity to resolve concerns themselves, whenever possible,” the company said in a statement on Tuesday. “Hosting is a big responsibility and those who repeatedly fail to meet our standards and expectations will be subject to suspension or removal from the Airbnb community.”

The startup also said the “overwhelming majority” of Airbnb guests are respectful, “but we always want to do everything we can to help our community members be good neighbors.”

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